Shipping policy

🐾 Shipping Policy – Isla’s Pet Boutique

Processing Time

All orders are processed within 1–3 business days (Mon–Fri). You’ll receive a confirmation email with tracking details once your order has shipped.

Delivery Times

We ship directly from our trusted suppliers to keep prices fair and quality high.

  • Canada & USA: Average delivery time is 7–12 business days.

  • Delivery times may vary slightly depending on location, customs clearance, or carrier delays.

Shipping Fees

  • Free standard shipping on all orders.

  • No hidden fees at checkout — the price you see is the price you pay.

Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking link. You can track your package anytime.

Incorrect Address

Please double-check your shipping address at checkout. Isla’s Pet Boutique is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Delays

While most orders arrive within the estimated timeframe, unforeseen events (holidays, customs, weather, or courier issues) may cause delays. If your order hasn’t arrived within 15 business days, contact us at info@islaspetboutique.com.

Damaged Packages

If your order arrives damaged, take photos and contact us immediately at info@islaspetboutique.com so we can make it right.

✅ Our Promise: We work hard to ensure your order reaches you quickly and safely. Every order is backed by Isla’s Boutique Promise – 30-Day Satisfaction Guarantee.